Skip to Content

Registration Troubleshooting

Below is a list of common error messages. Click on an error message below to learn what it means and what your options are for responding to it and registering. If you need guidance or assistance in navigating registration errors, please contact our office or schedule an appointment to speak with an academic advisor.

Expand or Collapse all.

Class Restriction

Student classification is based on the number of credit hours completed (not including any hours you are currently in the process of earning).  

Freshman Completed fewer than 30 credit hours
Sophomore Completed 30-59 credit hours
Junior Completed 60-89 credit hours
Senior Completed 90+ credit hours

The course you are attempting to register for requires a certain classification that you have not met (e.g., most 3000-4000 level courses require at least junior status).

Your options at this time are to:

  • Register for alternative courses in your degree plan by referring to your Degree Audit or consulting an academic advisor.
  • Contact your advisor if there is an error and you do in fact have more credit hours completed than what your classification status reflects so that we can look into the problem.

Closed Section

The section of the course you are attempting to register for does not have any seats available. Your options at this point include:

  • Select a different section of the same course that does have available seats (e.g., class may meet at a different day and time)
  • Register for an alternative course that fits into your degree plan and take the closed class in a different semester.
  • Continue re-visiting the registration site to check the course's seat availability throughout the remainder of each registration period (see the Academic Calendar for a complete list of the registration periods for a semester; look for Registration, Late Registration & Schedule Changes, and Schedule Changes)
  • Contact the academic department that offers the course to inquire about options for submitting closed class requests

Cohort Restriction

The course or course section you are attempting to register for is resricted to students that fall into a certain cohort or group. The university has created this option for certain programs that intend for their students to take courses together as they progress through their degree plans. Example: Residential College program, Living Learning Communities, etc.

Your options include:

  • Register for a different section of the same course
    In most cases, cohort restrictions are placed only on selected sections of courses leaving other sections of the same course available to everyone else.
  • Find out about joining the cohort
    By contacting the academic department of the course (i.e. the Philosophy Department about a PHIL course), you can find out which cohort the class is restricted to - then explore the University website to find out about that student group and requirements for joining.

Dept Appr Needed

Department Approval is required for certain courses and for certain sections of courses for a variety of reasons. 

A general rule of thumb: If you don't know why a certain course or a certain section of a course requires department approval, you are probably not supposed to be registering for that class.

A few options available to you are:

  • Try registering for a different section of the same course
    If several sections exist for a single course, it is very likely that one or some of the sections will be designated for special purposes and for unique student groups (i.e. University Honors program, Varsity athletes, Round Rock campus, etc.) but other sections of the course are open to everyone else.
  • If all sections of the course require department approval and you believe you should be taking the course, you should contact the academic department to ask about receiving a Department Override (e.g., for a MATH course, contact the Department of Mathematics; for an ENG course, contact the Department of English, etc.)

Instructor Approval Needed

The course you are attempting to register for requires instructor approval prior to registration.

Your options are:

  • Register for a different section of the same course that may not require instructor approval
  • Contact the instructor of the course requesting to be permitted into the class
    The course listing in the "Class Search" function of "Registration & Schedule Changes" includes the name of the instructor assigned to the course. You can find that instructor's contact information by searching their name using the search tool on the Texas State homepage.

Major or Minor Restriction

Most departments manage course enrollment by permitting only students who have declared a certain major or minor to enroll in many of their courses. 

Your options are to:

  • Refer to your Degree Audit Report to confirm whether you are  actually attempting to register for a course that is required for your degree plan — you may have inadvertently been searching for the wrong course.
  • Check the Major/Minor information listed at the top of your Degree Audit to confirm that you are officially declared as having that major/minor.
    If the major/minor information listed there is not correct, you will need to declare that major/minor during an advising appointment or by requesting the Undergraduate Change of Curriculum Request form from our On Call Advisor.
  • If your Major/Minor information at the top of your Degree Audit is correct and the course you are attempting to register for is not required for your degree plan but you have a particular reason for wanting to take the course, you can try contacting that academic department to request a Major Restriction Override (e.g., for a Geography course, you would contact the Department of Geography)

Maximum Hours Exceeded

The registration system will permit students in good Academic Standing to register for up to 18 credit hours in a long semester (fall or spring).

Per the Undergraduate Catalog, graduating seniors or other students with a Texas State GPA of 3.50 or higher may register for 19 or more credit hours (up to 22 credit hours).  

If you wish to request an increase in course load hours, see our Course Load Override page for the form. You must meet the requirements in order to get approval.

Prerequisite or Test Score Error

You can view the prerequisite requirements for the course you are attempting to register for by using the "Class Search" function in "Registration & Schedule Changes," clicking on the blue CRN number of the section you are attempting to register for, then clicking on the blue course title and scrolling to the bottom of the page.

Since there are often a number of different prerequisite requirements for a course, you should start by determining which prerequisite(s) in that list the system may be identifying you as being deficient of.

From there your options are:

  • Register for an alternative course.
    If you realize upon viewing the prequisites that you indeed do not meet the prerequisites for that course, most likely you should be working on taking the appropriate coursework this semester so that you will meet those prerequisites at a later date.  You may refer Degree Audit for course options in your degree plan.
  • Request a prerequisite override.
    If you meet the prerequisites for the course with transfer credit that has not yet posted to your Texas State Transcript, you will need to provide PROOF OF COMPLETION to the academic department of the class and request the override from that department (i.e. for a MATH course, provide proof to the Department of Mathematics and request the override from them). Proof of Completion could be a printout of your unofficial transcript from the transfer institution.

    If you meet the prerequisites for the course because of a course substitution or special exception that the registration system does not automatically identify, you will need to submit a Prerequisite Override Request to the academic department that offers the class.

Time Conflict with CRN

The course you are attempting to register for conflicts with something else you have already added to your schedule.  You can review your current schedule while in 'Registration & Schedule Changes' by clicking on 'View my schedule' on the left side of the screen near the top. 

Your options are to:

  • Select a different section of the course you are attempting to add so that there is no longer a time conflict
  • Drop the conflicting course from your current schedule, select a different section of that original course, then proceed with adding the new course as desired

If multiple courses you need are offered only at conflicting times, you should consult with your advisor to determine which course is more urgent for you to take this semster.