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Ask an Advisor

The PACE Ask an Advisor feature allows you to ask quick questions, which are answered by a PACE on-call advisor. Please read the information below before using Ask an Advisor.

Use Ask an Advisor for the any of the following:

  • Question about a Texas State academic policy or procedure
  • Information about a campus resource
  • General questions about degree requirements or course prerequisites
  • Academic questions, comments, or concerns

Please do NOT use Ask an Advisor for the following:

  • If you need to have an academic advising and/or academic probation hold removed
  • If you want to know what classes you should take next semester
  • If you would like to schedule a meeting with a PACE Academic Advisor
  • If you have questions about your academic status and progress

Each of these will require a full 30-minute academic advising appointment. Please schedule a meeting with a PACE advisor if you need assistance with any of the above.

Ask an Advisor: Policies and Procedures

  1. In order for a PACE advisor to answer your question quickly, we need the following information:
    • Please include your first and last name, Texas State ID number, and your Texas State email address (if possible)
    • Please be specific with your question(s) and/or request(s). The more information you provide to us, the faster we can help you find an answer.
    • Please submit one request for multiple questions. If necessary, please number your questions.
  2. After you submit your question, you will receive an email response from a PACE academic Advisor
  3. Email responses will be sent only Monday - Friday, 8 a.m. - 5 p.m.
  4. During non-peak times, you should receive a response the same business day. During peak times (registration access periods), responses from Ask an Advisor may take up to two business days.